HRM 420 Week 1 Quiz Set 2
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HRM 420 Week 1 Quiz Set 2

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Question 1. Question : (TCO 1) Significant advances in customer service, product quality, and measurement have occurred over the past few decades. As a result, numerous quality initiatives have taken hold in the United States and the world. Training and development has been impacted by these initiatives by creating a need to explain the importance to employees of quality. Which are quality programs regarding which trainers may be asked to provide learning to employees? Question 3. Question : (TCO 1) There are seven steps in an effective training design process. These include Student Answer: gap analysis, task analysis, job analysis, SWOT analysis, environmental scanning, and lectures. needs assessment, employee readiness, learning environment creation, transfer of training, planning for evaluation, selecting training method, and evaluation. e-learning, lectures, quizzes, exams, assessments, synchronous, and asynchronous. specific, measurable, attainable, realistic, timely, friendly, and smart. All of the above Question 9. Question : (TCOs 1, 8) The example of Mike's Carwash in the textbook is an example of a company that has Student Answer: used globalization to improve its overall training practice. improved its reputation for speedy service to ensure customers return by using training. linked its business strategy to training. All of the above B and C Question 10. Question : (TCOs 1, 8) Trainers need to understand different needs for companies based on a company's strategy. According to Noe, the author of the textbook, in a company with large external growth due to acquiring other companies that are different from the parent company, training implications will include Student Answer: doing a skills assessment of acquired employees from the new company. job search skills training. disinvestment. improving product quality. All of the above Question 1.1. (TCO 1) Significant advances in customer service, product quality, and measurement have occurred over the past few decades. As a result, numerous quality initiatives have taken hold in the United States and the world. Training and development has been impacted by these initiatives by creating a need to explain the importance to employees of quality. Which are quality programs regarding which trainers may be asked to provide learning to employees? (Points : 4) ISO 199500:25500 quality control Malcolm Baldrige award Six Sigma B and C All of the above Question 2.2. (TCO 1) Understanding intangible assets in a business setting is critical to human resource managers, especially those in training and development roles. According to Noe, our textbook author, there are four specific types of intangible assets we need to consider in our work as HRMs: human, intellectual, social, and customer capital. Which choice best describes intellectual capital? (Points : 4) The attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company’s employees invest in their work The codified knowledge that exists in a company The quality of the products which are produced in a company The value of interpersonal relationships in the company The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company Question 3.3. (TCO 1) There are seven steps in an effective training design process. These include (Points : 4) Question 4.4. (TCO 1) Understanding intangible assets in a business setting is critical to human resource managers, especially those in training and development roles. According to Noe, our textbook author, there are four specific types of intangible assets we need to consider in our work as HRMs: human, intellectual, social, and customer capital. Which choice best describes social capital? (Points : 4) The attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company’s employees invest in their work. The codified knowledge that exists in a company The quality of the products which are produced in a company The value of interpersonal relationships in the company The value of relationships with persons or other organizations outside the company for accomplishing the goals of the company Question 5.5. (TCO 1) Companies that implement lean thinking in their organization do which thing? (Points : 4) Avoid training and development because it is too costly Use efficiencies of scale to ensure cost overruns occur Do more with less Explain to customers why the heat is low in the conference rooms (saving money) Fail Question 6.6. (TCOs 1, 8) The CEO's input into training is important for all but the following reason (select the one that is not important to training). (Points : 4) Creating the vision for the training Seeking out new employees for vice president positions (who will later have to be trained by the training team) Reviewing goals and objectives to govern the alignment with the training process Communicating the importance of training Teaching and training him- or herself Question 7.7. (TCOs 1, 8) The term uniqueness, as used by training and development pertaining to certain employees, means (Points : 4) employees with high value to the company. employees who will make the company diverse. employees who have green cards. employees with rare, specialized knowledge not easily obtained in the market. B and D Question 8.8. (TCOs 1, 8) Training and development is (Points : 4) part of strategic HRM, especially when core competencies are included in training plans. a function of more than just the HRM team. sometimes handled by outside vendors and organizations, but typically this is only the training portion and not development. one of the most important pieces of HRM if an organization is a learning organization. All of the above Question 9.9. (TCOs 1, 8) The example of Mike's Carwash in the textbook is an example of a company that has (Points : 4) used globalization to improve its overall training practice. improved its reputation for speedy service to ensure customers return by using training. linked its business strategy to training. All of the above B and C Question 10.10. (TCOs 1, 8) Trainers need to understand different needs for companies based on a company's strategy. According to Noe, the author of the textbook, in a company with large external growth due to acquiring other companies that are different from the parent company, training implications will include (Points : 4) doing a skills assessment of acquired employees from the new company. job search skills training. disinvestment. improving product quality. All of the above Question 11.11. (TCOs 1, 8) Provide three roles of managers in today’s business world and what training needs those managers might have with respect to such roles. Based on the needs you have stated, suggest three training areas or topics in which you might offer training to those managers. Cite any sources you use. (Points : 10)

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